PEROT SYSTEMS CORPORATION is a worldwide provider of information technology services and business solutions to a broad range of clients. It is currently looking for a Technical Support Coordinator to join our team in Newton, New Jersey.

Responsibilities:

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The Support Coordinator is responsible for managing, gathering and processing information related to any support or client interaction. Responsibilities include answering the phones, ensuring hold times are kept to a minimum, coordinating engineering resources to ensure timely resolution to any and all issues and requests. This individual will collaborate with all functional departments to ensure customer satisfaction and problem resolution.

Required Skills:

Answer all inbound calls in a timely manner

Reply to all emails sent to support in a timely manner

Gather appropriate information and documents submitted by the client. This includes but is not limited to change requests, authorization forms, maintenance notifications and setup documents

Interact with departments to implement improvements in processes and procedures

Interact with cross-organizational teams to determine solution support to meet business requirements

Gather and verify completed support initiatives

Interact with client base in effective manner to assure customer satisfaction

Provide management with daily, weekly and monthly updates of all outstanding support initiatives

Additional duties as assigned

Provide proactive issue monitoring and resolution working with the appropriate departments

Strive to continue to improve processes and add value to our clients

Minimum Educational Requirements:

Bachelors degree or equivalent

Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.

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